FAQs | The Vacuum Dr.

1. What is the best way to get in touch with you?

The Vacuum Doctor offers the finest products available on the market today! We encourage phone calls seven days a week; even on weekends! If we don't pick up the phone, please leave us a message. We will try to return all phone calls within two hours.

2. How does shipping work?

We offer free shipping on all orders on the http://www.vacuum.dr website to the lower 48 states. If you live in Hawaii, Puerto Rico or Alaska, please call for a reduced shipping quote.

3. What is your return policy?

Returns are accepted for 30 Days. After 15 days, returns will be charged a 20% restocking charge. The seller will pay return shipping costs if the product is damaged or defective. All other reasons we kindly ask the buyer to pay all return shipping.

4. I saw the same item on your website somewhere else for cheaper. What can you do for me?

Many items on the website are minimum advertised price which means thats as low as we can offer. If you find an item elsewhere over $300, please feel free to call 801-372-1149-we are happy to negotiate a lower price with you if possible.

5. Can you get something in stock for me that's not currently on your website?

Many brands do not allow their items sold online. If there is something you don't see on our website, please reach out to us at 801-372-1149.

6. Can I pick up my purchase locally?

Yes of course! For local pick up, please call first so we are ready for you 801-372-1149.

7. What products do you offer?

We offer expert advice for Central Vacuums Systems. We offer in home Central Vacuum repair, unclogging, and installations for the Provo Utah and surrounding Area.

8. Do you ship outside of the USA?

At this time we don't offer shipping outside the USA.

9. Do you sell my personal information?

No, we do not sell personal information to anyone.